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Warranty

All products sold by Net Group Ltd are covered both by the manufacturer's standard warranty and the 24-month warranty for any flaws of production, according to Chapter 378 of the section 78 of the Consumer Affairs Act of Maltese legislation.
To receive assistance while the item is in escrow, the customer has to keep the invoice received by mail. Warranty may include the possibility to ask for assistance to Authorized Service Centers in the area and /or follow the procedures outlined in the documents included in the package of the product.
As concerning the manufacturer's standard warranty, it is provided in the way it is described in the documents included in the package of the product.

After the intervention of the Authorized Service Center, if the defect results as not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and recovery required from the Authorized Assistance, as well as shipping costs, if supported by Baby Promo.

The guarantee under Chapter 378 of the section 78 of the Consumer Affairs Act can be applied to the product which shows a lack of conformity, as long as the product is used correctly, respecting its intended use following the instructions given in the technical guide included in the package. This guarantee is only for private consumption.
In case of lack of conformity, Net Group Ltd provides for the restoration/the replacement of the product or to the reduction of its price, without any cost for the customer, until the end of the contract.

If the Authorized Service Center, after its intervention, believes that the defect of the product is not caused by a lack of conformity in accordance with Chapter 378 of the section 78 of the Consumer Affairs Act, the customer will be charged for any costs of verification and restoration required by the Authorized Service, as well as shipping costs if incurred by Baby Promo.

Replacement or Repairing Time depends only on policies of the manufacturer and any damage of any kind can be asked to Net Group Ltd because of delay due to restoration or replacement.

In case Net Group Ltd isn’t able, for any reason, to give back an item (replaced or repaired) which is still in escrow, it can go on to refund, at its own discretion, the amount paid for the item or to replace it with another product which has the same or superior features.

If the application of guarantee provides for the return of the item, it must be given back by the customer in its original package, complete in all its parts (accessories, documents and everything found in the package); to limit damages to the original package, we recommend, when possible, to put it in a second box; it should be avoided in any case the attachment of labels or tapes directly on the original packaging of the product.

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