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Returns

Our aim is to make our customers satisfied with the purchase done. Otherwise, the customer has the right to give back the item, even without any reason, in no more than 14 calendar days.

To exercise the right of withdrawal, customer should simply inform us writing an email to the following e mail address: support@babypromo.co.uk
Once we received the e-mail,we will send to the customer the correct address where the returned goods should be forwarded.


If the customer decides to exercise the right of withdrawal, he should enclose a declaration with the following informations:
- Full name (Name and Surname);
- The Number of the order;
- Iban and Name of the Bank Account Holder if the payment was made through bank transfer or COD.



However, the right of withdrawal is subject to the following conditions:

- The right of withdrawal is applied to the product in its entirety, not to a single part of it.
- The products must be returned intact and in their original packaging, complete in all their parts (packaging and any documentation and accessories included); to limit damages to the original package, we recommend, when possible, to put it in a second box; it should be avoided in any case the attachment of labels or tapes directly on the original packaging of the product;
- As by law enacted, the shipping costs for the return of the items are at the expense of the customer;
- The shipment, until the product arrives to our warehouse, is under the complete responsibility of the customer;
- If goods are damaged during shipping, Baby Promo will inform the customer (within 5 days after having received goods in the warehouse), to enable him to file a timely complaint against the courier of his choice in order to obtain a reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, canceling the request for  withdrawal;
- Baby Promo is not responsible in any way for damage, theft or loss of goods returned through uninsured shipments;
Baby Promo will deduct a percentage from the refund due, but no more than 10% of it, because of the cost of restoration.
Please note that according to the current regulations, the refund is provided for the net of the expenses (COD and shipping).
The refund will be made through the same method of payment used for the initial purchase, unless the customer asks for a different option or in case of payment on delivery for the initial purchase.
In this very last case, the customer should indicate in the request of  withdraw the bank details (IBAN and Account holder) on which baby promo could give money back.

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